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Virtual Staff
NDIS Business Support Specialists

People - Technology - AI
Solutions for Your Business

• Outsourced Solutions
• Virtual Assistants
• Virtual Teams
• Managed and Supported by Experienced Australian Team

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50-70% Cost Savings

24/7 Coverage Available

100% Australian Managed

Is This Right for Your NDIS Service?

✓ Perfect Fit If You:

Experience after-hours call surges (6pm-11pm)
Struggle with last-minute shift cancellations
Need reliable night and weekend coverage
Want to reduce admin costs by 50-70%
Have difficulty filling after-hours admin roles
Need documented, compliant record-keeping
Require support worker coordination
Handle 20+ participant interactions daily

✗ Not Ideal If You:

Only operate Monday-Friday 9-5
Have fewer than 10 participants
Prefer all admin handled internally
Don't use digital systems or software
Need clinical decision-making support
Require on-site physical presence
Have highly specialized niche requirements
Cannot integrate external teams

What NDIS Providers Deal With After Hours

Night-time Costs

After-hours wages are high
Penalty rates push margins down
Quiet periods still cost the same

After Hours Staff

Night admin roles are difficult to fill
Reliability drops late in the day
Managers often end up covering gaps

Call Peaks at Wrong Times

Calls and updates surge 6pm to 11pm
Another surge early morning
Low over-night volumes still need monitoring

Client Calls That Cannot Wait

Older clients and not tech savvy prefer calling
Clients asking where their support is
Some callers try until someone answers

Support Worker Management

Last minute cancellations
Need to find relief workers to cover shifts
Delays and small incidents at odd hours

Safety and Escalation Needs

Someone must be available at all times
On-call managers only woken when needed
Providers cannot leave calls unattended at night

How We Solve These Problems

Night & Weekend Support

We handle calls, updates, shift changes, and messages through the night and weekend. Your team walks in to a clear handover.

Shared Team Model

You do not pay for idle hours. You get support across the moments that matter. Coverage expands only when the load increases.

Your Systems, Your Rules

Everything is done through what you already use. Notes, messages, and updates stay in one place.

THE PRESSURE ON NDIS PROVIDERS

Margin Squeeze

NDIS pricing is fixed. Costs keep rising. You cannot charge more. You cannot cut care. Your only lever is smarter admin.

We take the calls, messages, rosters, and records that drain your day. We action updates in your systems. We follow your rules. You stay in control. We keep things moving.

You deliver the same care with tighter margins. You carry more reporting and more calls. Your staff feel the strain.

Every late shift adds risk. Every missed message creates confusion. Every incomplete record becomes rework.

You cannot lift prices. You cannot reduce service. The only practical path is better admin. Clear systems. Fast response. Full records.

Where Your Admin Time Goes

Most NDIS providers spend the majority of their admin hours on repetitive tasks that we can handle. Here's a typical breakdown:

Calls and messages

40%

Rostering and coordination

25%

Reports and notes

20%

Billing support

15%

You do not need more noise. You need capacity that delivers. That is what we provide. A steady hand that keeps your day on track.

WHAT WE ACTUALLY DO FOR YOU

Real Admin Support, Not a Call Centre

We run your day to day communication flow. We record everything. We act quickly.

• Calls from support workers about shift changes, lateness, and incidents
• Client requests for new or changed support
• Cancel, update, or allocate shifts
• Make outbound calls to fill cover
• Urgent risk or health events escalation

TWO SERVICE LEVELS

Shared or Dedicated Teams

Shared Support Team

Fast to start. Training and process already in place.
Ideal for after hours, overflow, and small to mid sized providers.
You pay for outcomes. No idle time.
From about 5,000 dollars per month.
Daily reporting and simple controls.

Dedicated Admin Team

Your own full time staff inside your systems.
Best for larger or complex providers.
We manage training and quality. You set priorities.
Clear coverage across weekdays, weekends, and after hours.
Pricing depends on team size and hours.

"We do not sell call minutes. We deliver continuity."

HOW IT WORKS

Simple, Safe Setup

Discuss your workflow

We listen first. We look at your calls, rosters, and records. We map handoffs and approvals.

Agree on coverage

You choose shared or dedicated. You set hours and responsibilities. We prepare the checklist and procedures.

Train and go live

We train to your scripts and templates. We start with a short pilot. We confirm the reporting you want.

Review and refine

You get live access or daily summaries. You approve any changes to scope. We adjust until the fit is right.

No lock ins. You can scale up or down. Most providers start within ten days.

FAQ AND RISK REMOVAL

How do you protect client information

We train all staff in privacy and confidentiality. We use controlled access, documented steps, and need to know rules. We follow Australian expectations for handling sensitive data.

What systems do you work with

We use the tools you already have. We follow your naming, tags, and templates. We can also help tidy data and add simple guardrails.

Can you cover after hours and weekends

Yes. You choose the coverage window. We match the roster to your highest risk periods. We confirm escalation rules for those times.

What if I only need part time help

Start with shared coverage. Use us for after hours or overflow. Add more hours as your load grows.

Do I keep control of client communication

Yes. We act in your name and follow your policy. You set the tone and the rules. You can review recordings or logs at any time.

How fast can you start

Most providers start within ten days. Complex setups may need longer. We will confirm a plan in the first call.

What happens in an emergency

We follow your escalation policy. We contact your on call lead at once. We contact Triple Zero for medical emergencies only.

How do you report work

You can choose live access, daily summaries, or both. Reports show volumes, outcomes, and unresolved items. We keep the format simple and consistent.

Ready to Ease the Pressure

Every provider we help started in the same place. Too many calls. Not enough hours. No budget for more local hires.

We cannot change NDIS pricing. We can remove admin strain. You get steady coverage. You get clear records. You get time back.

Book a time to talk. We can walk through your current workload and a simple start plan.

Book a 15 minute info session Download pricing guide

Virtual StaffNDIS Business Support Specialists